We are honored to present Learnings from the Third Party Collection Perspective at the Credit Research Foundation’s March 2021 Forum. Commercial Collection Agencies of America is a CRF Platinum Partner and the only collection agency certifying body to have its certification program endorsed by CRF.

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In an impressive collaboration between Credit Research Foundation Platinum Partners, Commercial Collection Agencies of America will be joined by ABC-Amega Inc. and AG Adjustments Ltd. to present Learnings from the Third Party Collection Perspective at CRF’s Accounts Receivable Forum, March 15-17, 2021.   

The powerhouse session will feature ABC’s Dom Di Loreto and AG’s Sam Fensterstock, who will examine the ARM landscape over the last year with CCA of A’s Executive Director, Annette M. Waggoner.  The veteran collection practitioners will come together to offer cogent insight on:

  • Learnings from third party agencies how collections have changed since Covid19, with commentary on the WFH-work from home-environment.
  • Practices commercial agencies can carry forward in a post-Covid19 world
  • How and what process changes were made at the agency level
  • Agencies’ effective connection with commercial debtors to maintain maximum recovery
  • Regulatory compliance upkeep
  • How best for a credit professional to discern if an account is truly commercial in nature or if it is consumer
  • Insight on how agencies can best assist the credit grantor given transactions are being handled more on a “system to system” platform as opposed to “person to person”
  • A first look at the Association’s analysis of account placement with third parties during the pandemic and what is expected in the next eighteen (18) months.