Thank you to all who attended the All Member Open Forum on April 21, 2021!

aprilforum1     aprilforum2     aprilforum3


The session, Covid19 Vaccine - What You Need to Know Going into the Arm and into the Office, featured Dr. David Recker and employment attorney Paul Goatley sharing their insights, as well as a lively discussion among members. We all feel a little more prepared for this transition now!


We're grateful to Inaugural Affiliate Teller, Levit & Silvertrust for sponsoring this event!

We are honored to present Learnings from the Third Party Collection Perspective at the Credit Research Foundation’s March 2021 Forum. Commercial Collection Agencies of America is a CRF Platinum Partner and the only collection agency certifying body to have its certification program endorsed by CRF.


In an impressive collaboration between Credit Research Foundation Platinum Partners, Commercial Collection Agencies of America will be joined by ABC-Amega Inc. and AG Adjustments Ltd. to present Learnings from the Third Party Collection Perspective at CRF’s Accounts Receivable Forum, March 15-17, 2021.

SamFensterstock      DomDiLoreto
 Sam Fensterstock   Dom Di Loreto
 AG Adjustments, Ltd.   ABC-Amega, Inc.


The powerhouse session will feature ABC’s Dom Di Loreto and AG’s Sam Fensterstock, who will examine the ARM landscape over the last year with CCA of A’s Executive Director, Annette M. Waggoner.  The veteran collection practitioners will come together to offer cogent insight on:

  • Learnings from third party agencies how collections have changed since Covid19, with commentary on the WFH-work from home-environment.
  • Practices commercial agencies can carry forward in a post-Covid19 world
  • How and what process changes were made at the agency level
  • Agencies’ effective connection with commercial debtors to maintain maximum recovery
  • Regulatory compliance upkeep
  • How best for a credit professional to discern if an account is truly commercial in nature or if it is consumer
  • Insight on how agencies can best assist the credit grantor given transactions are being handled more on a “system to system” platform as opposed to “person to person”
  • A first look at the Association’s analysis of account placement with third parties during the pandemic and what is expected in the next eighteen (18) months.

We have Exciting News!

Commercial Collection Agencies of America has been asked to collaborate with the Federation of Credit & Financial Professionals and present a special educational event:

Collections Compliance During the Pandemic

Tuesday, January 19, 3:00 pm EST / 2:00 pm CST

RSVP NOW - Complimentary!

As a holiday gift to all, the Association is underwriting the expense of the webinar and invites you to participate on a complimentary basis.  Use code CCA at checkout.

The Federation of Credit & Financial Professionals (FCFP) and Commercial Collection Agencies of America have teamed up and assembled a team of experts to address your questions. This is a realtime education event based on what the industry has asked for.


  • What can I say on a past due invoice call if my customer is a sole proprietor?
  • Are the rules different by state, or for first party or third party?

...and MUCH more!

FCFP webThe Federation's mission is to provide continuing education at no cost or low cost to its members and the Credit, Collections and A/R community  at large.We are delivering this content at $29.99 to make it available to everyone.


Meet our speakers

Meg Scotty

MegScotty squareCEO of Brennan & Clark

Meg stumbled into the receivables arena in 1987 and found a home. Originally accepting a consulting job to create credit policies and procedures while taking a break from her Clothing Design business, she decided the receivable arena was saner. She uses her creativity and passion for improving the status quo in just about everything she puts her attention to. Over the years, Meg has gone from consulting to working for, and eventually purchasing the commercial collection agency, Brennan & Clark. She has created a fun, focused, and purposeful organization. Along the way, her passion for the industry led her to be involved in the Commercial Collection Agency Association as a Board member and later, she became Chair. She then championed creating the Commercial Collection Agencies of America, where she was President, and now Past President. Meg currently serves on the Independent Standards Board. Whether raising her 2 children, out on an adventure with her husband, or enjoying the serenity of the outdoors on her bike, on her skis, or hiking through the mountains, there is never a “status quo”, it is always full on, get in the grind and find the fun in anything.


Tom Claybaugh

TomClaybaugh squarePresident and CEO of Mountain States Commercial Credit Management

Tom Claybaugh began his commercial collections career in 1984. He joined Mountain States Commercial Credit Management in 1998 and serves as President and CEO. MSCCM is a full-service commercial credit bureau and collection agency assisting the credit professional in all aspects of portfolio management. As well as maintaining membership in Credit Research Foundation, Tom and Mountain States are founding members of Commercial Collection Agencies of America.


Panel moderated by Annette M. Waggoner

homesetup webThank you to our members, presenters, and sponsors for making our first-ever Virtual Annual Meeting, October 21-23, 2020, a resounding success!

The new format brought out everyone's creativity, but we have to give a special shoutout to Rauch-Milliken for taking the initiative to host a virtual fishing tournament (with tongue firmly planted in cheek)!



ALQ                 garybemis
American Lawyers Quarterly   Law Offices of Gary A. Bemis
barnettgarcia   lyon
Barnett & Garcia PLLC   Lyon Collection Services
brennanclark   millercohen 
Brennan & Clark Ltd   Miller Cohen Peterson Young PC
Creditors Adjustment Bureau   Taroff & Taitz
Gaba Guerrini Law Corporation   Teller, Levit & Silvertrust PC
KG Hawes   Tenaglia & Hunt
Law Offices of Cloud, Willis & Ellis   The Forwarders List
Totz, Ellison & Totz

At a recent webinar hosted by Platinum Vendor Partner, Creditsafe, Executive Director Annette M. Waggoner Executive Director is joined by Katie Keich for a discussion discussion of the current COVID-19 economy and how businesses and industries must adjust their methods and how they work to be successful. Further insight is given on the impact to the commercial collections industry and adjustments to be made in the future.