Webinar: Collections Compliance During the Pandemic

We have Exciting News!

Commercial Collection Agencies of America has been asked to collaborate with the Federation of Credit & Financial Professionals and present a special educational event:

Collections Compliance During the Pandemic

Tuesday, January 19, 3:00 pm EST / 2:00 pm CST

RSVP NOW - Complimentary!

As a holiday gift to all, the Association is underwriting the expense of the webinar and invites you to participate on a complimentary basis.  Use code CCA at checkout.

The Federation of Credit & Financial Professionals (FCFP) and Commercial Collection Agencies of America have teamed up and assembled a team of experts to address your questions. This is a realtime education event based on what the industry has asked for.


  • What can I say on a past due invoice call if my customer is a sole proprietor?
  • Are the rules different by state, or for first party or third party?

...and MUCH more!

FCFP webThe Federation's mission is to provide continuing education at no cost or low cost to its members and the Credit, Collections and A/R community  at large.We are delivering this content at $29.99 to make it available to everyone.


Meet our speakers

Meg Scotty

MegScotty squareCEO of Brennan & Clark

Meg stumbled into the receivables arena in 1987 and found a home. Originally accepting a consulting job to create credit policies and procedures while taking a break from her Clothing Design business, she decided the receivable arena was saner. She uses her creativity and passion for improving the status quo in just about everything she puts her attention to. Over the years, Meg has gone from consulting to working for, and eventually purchasing the commercial collection agency, Brennan & Clark. She has created a fun, focused, and purposeful organization. Along the way, her passion for the industry led her to be involved in the Commercial Collection Agency Association as a Board member and later, she became Chair. She then championed creating the Commercial Collection Agencies of America, where she was President, and now Past President. Meg currently serves on the Independent Standards Board. Whether raising her 2 children, out on an adventure with her husband, or enjoying the serenity of the outdoors on her bike, on her skis, or hiking through the mountains, there is never a “status quo”, it is always full on, get in the grind and find the fun in anything.


Tom Claybaugh

TomClaybaugh squarePresident and CEO of Mountain States Commercial Credit Management

Tom Claybaugh began his commercial collections career in 1984. He joined Mountain States Commercial Credit Management in 1998 and serves as President and CEO. MSCCM is a full-service commercial credit bureau and collection agency assisting the credit professional in all aspects of portfolio management. As well as maintaining membership in Credit Research Foundation, Tom and Mountain States are founding members of Commercial Collection Agencies of America.


Panel moderated by Annette M. Waggoner