Credit Research Foundation Publishes Article on Certification

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07. 21. 15
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Last Updated: July 21 2015
Created: July 21 2015
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Commercial Collection Agencies of America’s Executive Director, Annette M. Waggoner authored an article in the Credit Research Foundation’s Second Quarter electronic newsletter, CRF News, regarding certification of commercial collection agencies.

CRFlogoThe article explains the process of how a commercial collection agency gains certification and differentiates between certification programs offered in the marketplace. Waggoner outlines important requirements agencies meet annually to maintain their valuable certification, such as proper bonding and licensing, fiduciary responsibilities as well as adhering to operational requirements. Quoting from the organization’s own certification requirements, in addition to its code of ethics, Waggoner makes reference to the importance of continuing education and the need to consistently uphold professionalism of the collection industry. To obtain a copy of the article, visit The Credit Research Foundation is the foremost non-profit, member-supported, education, and research organization dedicated to the credit and financial management community. Membership consists of like-minded business professionals, representing a large portion of Fortune 1000 corporations, with a vested interest in improving and fostering the field of business-2-business credit while focusing on the practices and technologies of the discipline. CRF is the premiere industry advocate for the B2B credit community; the bridge in the customer financial relationship.

Commercial Collection Agencies of America is the ONLY certifying body in which ALL agency members are certified. The organization offers an unparalleled certification program which was promulgated by an independent Standard Board, consisting of members from a myriad of industries. Agency members have been in the debt collection industry for decades, many of whom have been certified for over forty-four (44) years. Membership continues to grow at a rapid pace, as collection agencies, creditors’ rights attorneys and law list representatives seek an organization whose membership embody four pillars: experience, expertise, ethics and education.