05. 09. 18

Commercial Collection Agencies of America recently announced that through its initiative, Commercial Collection Agencies of America Gives Back, a portion of the proceeds of its recently held meeting in Marina del Rey, California has been given to the Emily Stillman Foundation.

Throughout the conference-from the opening Welcome Dinner, where Michael Stillman addressed the membership to the Saturday’s closing session-attendees enthusiastically supported this worthy organization. Even at the Association’s famous networking forum, the Triadic Tournament, members held an impromptu auction of movie memorabilia which raised thousands of dollars for the Foundation!

The Emily Stillman Foundation was named after the daughter of affiliate members, Michael and Alicia Stillman of Stillman Law Offices. Emily was a beautiful 19 year old college sophomore who passed away from Meningococcal Disease-Serogroup B. Emily donated six organs, saving five lives. The Foundation raises awareness for and encourages organ and tissue donation, while also educating about the disease, as well as all vaccine preventable diseases. The Foundation and the Stillmans advocate globally for all health and wellness issues and through their vaccination programs and partnerships with clinics, they ensure that vaccines are available to all people.

“Supporting The Emily Stillman Foundation brought our members together in a way that we’ve never seen before, stated Annette M. Waggoner, Executive Director. “While the level of collegiality in our Association is already unmatched, it reached new heights with the opportunity to come together as caring individuals and support the endeavors of the Stillman family. The beneficence of these colleagues is admired,” she continued.

Commercial Collection Agencies of America has also been fortunate enough to donate a portion of the profits from previous meetings to The Cystic Fibrosis Foundation, Wounded Warrior Project, Blessings in a Backpack, The ALS Association-Greater Chicago Chapter and The Red Cross for the benefit of hurricane victims. “The donations from members and the Association hit a new record for Commercial Collection Agencies of America Gives Back and we are so grateful to all for their generosity,” commented Meg Scotty, President of Commercial Collection Agencies of America.

For more information regarding the Emily Stillman Foundation, please visit www.foreveremily.org.

10. 09. 17

Commercial Collection Agencies of America participated in the annual conference of North American Collection Agency Regulatory Association (NACARA) last week in Seattle, Washington. The association was honored to present “Collections: Commercial versus Consumer” for state regulators from across the United States. Annette M. Waggoner, the Association’s Executive Director collaborated with Sheryl Sailer, Investigator and Examiner with the North Dakota Department of Financial Institutions and past president of NACARA, to deliver a successful session for regulators and accounts receivable management industry representatives in attendance.

In addition to Waggoner and Sailer’s presentation, other sessions were presented by the FTC, Inside Arm, the CFPB, the Washington FBI and Manuel F. Newburger of Barron & Newburger and the Chairman of the Independent Standards Board of Commercial Collection Agencies of America.

NACARA ensures the fair and equitable administration of collection agency regulation throughout North America. NACARA member agencies regulate debt collectors through such methods as licensing or registration, compliance and consumer protection examinations, responses to complaints and administrative or civil enforcement actions.

NACARA regulators from various states routinely participate in each Commercial Collection Agencies of America meeting. Their valued participation, often times in roundtable sessions, serves as excellent continuing education for the association’s agency members. Regulators address continued problems seen during examinations, recommendations for changes for seasoned collection agencies and unique actions by states.

Commercial Collection Agencies of America is an organization of commercial collection agencies, creditors’ rights attorneys and law list publishers with members nationwide. Agency members of the organization work to elevate the standards of the commercial collection industry in an effort to better serve and protect credit grantors. Many members have been certified for over four decades. Certified membership in Commercial Collection Agencies of America identifies the elite in the collections industry. Each agency member qualifies for membership and earns the acclaimed Certificate of Accreditation and Certification by fulfilling a rigorous set of requirements annually. In an effort to ensure that collection and customer service practices comply with the strict code of ethics of the organization, members are also subject to on-going evaluation.

More information on NACARA can be found at www.nacaraweb.org.

09. 07. 17

Commercial Collection Agencies of America is proud to announce the appointments of Mr. Alan Rosen and Mr. Jon Lunn to its independent Standards Board effective immediately.

Both Rosen and Lunn were recently approved by their Standards Board peers. “Alan and Jon bring a combined total of over eight decades of experience and expertise. They will be outstanding additions to the Standards Board,” commented Manuel F. Newburger, Standards Board Chairman.

The esteemed Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member collection agency member to earn Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance. The Standards Board meets periodically throughout the year to achieve its goal.

Rosen, a senior manager in BDO’s Management Advisory Services practice, brings over thirty years of progressive consulting experience to his clients. He has identified and implemented solutions for strategic business issues facing Fortune 500 and 100 clients in diverse industries, while also being a trusted advisor to C-level executives with his knowledge of benchmarking, best practices, process innovation and finance transformation.

Lunn, a tenured collection professional, currently serves SKO Brenner American as its Executive Vice President. During his career, he was President of another prominent collection firm and started his career at Dun & Bradstreet, holding positions in operations management and sales. Lunn authored the Consumer and Commercial Collection Desk Book, published by Prentice-Hall, a reference guide for industry practitioners. He has lectured extensively and served as a faculty member of the New York Institute of Credit for ten years, while also being a contributor to the Wall Street Journal, Business Week and Newsday.

“Most assuredly, the unique skillset of each gentleman will be a marked benefit to the Independent Board, which has created a superior certification program considered the platinum standard in the industry,” noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.

Waggoner continued, “We are eager to work with both Alan and Jon, as we are confident that their breadth of experience will be invaluable to achieve the Board’s mission of creating and maintaining a certification program for commercial collection agencies necessary to provide the credit granting community a quality program upon which can undeniably be relied.”

07. 24. 17

During August 7-9, 2017, Commercial Collection Agencies of America will meet credit practitioners at CRF’s Expo and Credit & Accounts Receivable Open Forum in Denver, Colorado.  The country's largest expo features an array of leading-edge service providers, who offer valuable resources to the credit and accounts receivable community.During August 7-9, 2017, Commercial Collection Agencies of America will meet credit practitioners at CRF’s Expo and Credit & Accounts Receivable Open Forum in Denver, Colorado.  The country's largest expo features an array of leading-edge service providers, who offer valuable resources to the credit and accounts receivable community.

In booth #36, Commercial Collection Agencies of America staff will network with the country’s leading risk management professionals and will distribute statistical reports of the collection industry, which are useful tools in credit departments, amongst sales staff and with C-level executives.

Over 80% of the agencies who will exhibit at the Expo hold a Certificate of Accreditation and Compliance, granted by Commercial Collection Agencies of America, by adhering to the rigorous requirements of the industry’s superior certification program.

In fact, Credit Research Foundation endorses the certification program of Commercial Collection Agencies of America as the prototype and standard for third party commercial agency membership within the Foundation.

The Platinum Partnership of CRF and Commercial Collection Agencies of America is an example of the collaboration of two esteemed organizations which offer the highest level of education and resource to their communities.

Whether attending the Expo or not, credit personnel should make certain their third party receivable resource is a member of Commercial Collection Agencies of America.  By using a certified agency, firms ensure that their outside source is amongst the most experienced, ethical and knowledgeable agencies in the United States.  Agency members protect firms’ bottom lines and restore billions of dollars to the economy, while upholding the professionalism in the commercial debt industry.  

07. 03. 17

(The following article was published in Credit Research Foundation's 2Q 2017 News.  Commercial Collection Agencies of America is a proud Platinum member of Credit Research Foundation!)

By Annette M. Waggoner, Executive Director
Commercial Collection Agencies of America

When a creditor places a delinquent receivable with a certified commercial collection agency for collection, the creditor may authorize the agency, when necessary, to retain an attorney in the area where the debtor is located. The attorney is selected by the creditor and/or the agency with a specific provision that a lawsuit will not be filed without the creditor’s prior authorization. It is incumbent on the creditor to determine whether the likelihood of recovery on the claim, and the probable amount of recovery, will justify the time and expense of litigation. Consultation by an agency and attorney can assist in that task.When a creditor places a delinquent receivable with a certified commercial collection agency for collection, the creditor may authorize the agency, when necessary, to retain an attorney in the area where the debtor is located. The attorney is selected by the creditor and/or the agency with a specific provision that a lawsuit will not be filed without the creditor’s prior authorization. It is incumbent on the creditor to determine whether the likelihood of recovery on the claim, and the probable amount of recovery, will justify the time and expense of litigation. Consultation by an agency and attorney can assist in that task.

The agency and attorney can evaluate the claim for suit worthiness, establish the viability of the corporate entity (and personal guarantor, if applicable), determine if the statute of limitations has expired, examine the risks of initiating a law suit and discuss the willingness to defend a counterclaim if brought against the creditor.

Agencies forward claims to a network of attorneys across the United States and abroad. The advantage of using an agency’s network is that attorneys receive many claims in their locale from the agency and represent many of the agency’s clients. A tenured, certified commercial collection agency has long-standing relationships with attorneys who specialize in creditors’ rights within each state. These relationships ensure that the attorneys handle each matter in an expeditious manner, represent the creditors with the utmost professionalism and provide detailed and timely reports of progress throughout the life of the lawsuit.

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