09. 22. 16

Commercial Collection Agencies of America has been invited to participate in the North American Collection Agency Regulatory Association’s (NACARA) annual conference on October 11, 2016 in Madison, Wisconsin.

The association’s President, Meg Scotty will take part in a session entitled The Art of the Exam.  During the session, participants will learn how regulators and industry representatives communicate through the intricacies of an exam or investigation.  Commercial Collection Agencies of America is proud to participate and hopes to bring additional information back to each one of its members at their annual meeting which starts the same week.

nacaralogoNACARA regulators will also attend the annual meeting of Commercial Collection Agencies of America later that same week, as they participate in roundtable discussions with members.  Topics covered in this effective session are examinations, current issues, specific regulations and state laws which affect collection professionals involved in the collection of commercial debt.  In addition, development of examination management applications, the multi-state examination process and the NMLS will be addressed.
NACARA-The North American Collection Agency Regulatory Association is comprised of governmental agencies that regulate the debt collection industry and administer and enforce laws and regulations.

As you can see, the strategic alliance between Commercial Collection Agencies of America and NACARA continues to be mutually beneficial in terms of education of both groups’ members and continues to uphold the professionalism in the collection industry. 

06. 13. 16

Through its Commercial Collection Agencies of America Gives Back program, a portion of the proceeds of Commercial Collection Agencies of America's recently held semi-annual meeting in San Antonio will be given to The ALS Association, Greater Chicago Chapter.

Members of Commercial Collection Agencies of America have offered overwhelming support to this worthy initiative, enthusiastically suggesting charitable foundations for the association to benefit, in addition to donating personally and from their individual firms.

alslogoAmyotrophic lateral sclerosis (ALS) is a progressive neurodegenerative disease that affects nerve cells in the brain and the spinal cord. commonly referred to as Lou Gehrig’s disease.  The disease affects thousands of people each year.

The mission of The ALS Association, Greater Chicago Chapter is to lead the fight to treat and cure ALS through global research and nationwide advocacy while also empowering people with Lou Gehrig’s Disease and their families to live fuller lives by providing them with compassionate care and support.  All of the Chapter’s services are provided at no cost to the patient.  For more information about the Chapter, visit webchicago.alsa.org.

"Commercial Collection Agencies Gives Back was uniquely created so we could reach out to organizations, such as ALS's Greater Chicago Chapter and we are thankful to our members who support the association and the initiative," commented Annette M. Waggoner, Executive Director. "Since its inception, Commercial Collection Agencies of America has been fortunate enough to also donate to other deserving charitable organizations such as The Cystic Fibrosis Foundation and Wounded Warrior Project."

03. 29. 16

Commercial Collection Agencies of America is proud to announce the appointment of Ms. Virginia Soderman to its independent Standards Board effective immediately.

Soderman was recently approved by her Standards Board peers. “We are grateful that Virginia has joined the Board, which consists of accomplished business professionals who represent all facets of the accounts receivable management arena.  Board members include collection agency owners, creditors’ rights attorneys, bankruptcy attorneys, business consultants, controllers, certified public accountants, credit managers, industry trade group officers and chief financial officers,” commented Meg Scotty, President of Commercial Collection Agencies of America.

The esteemed Independent Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member agency to earn and maintain Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance.  The Board has created a superior certification program, making it the platinum standard in the industry and recognized by credit grantors worldwide.

Soderman, President of V. Soderman Consulting LLC, currently is an adviser to the credit profession, working with companies to improve their accounts receivable portfolio performance.  As a corporate credit professional for domestic and international consumer product companies, Soderman has a unique insight into supply chain requirements and efficiencies.  She is also a Vice President at KYR Financial Services LLC.  Soderman has served on the Board of Trustee of the Credit Research Foundation and the Advisory Board for the National Food Service Manufacturers Credit Association.  In addition, her experience includes serving as a past board member of the Southern California affiliate of NACM-CMA and currently, she is a member of the Remittance Coalition Committee for the Federal Reserve Bank of Minneapolis.

When asked about serving on the Board, Soderman stated, “Commercial credit professionals are tasked with ensuring the integrity of their company’s receivables portfolio.  Managing such responsibility requires a full network of professionals in multiple disciplines.  The support of a collection agency which practices to the highest standard possible is a necessary and valuable resource for the credit professional to meet the goal.  The work of Commercial Collection Agencies of America provides the foundation for that resource.  As such, the value to the profession is critical to the successful commercial credit operation.”

“As a credit professional, Virginia brings a wealth of experience and an essential skillset to the Board," noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.  "We are confident that Virginia’s expertise will benefit the Board’s task, as well as assist in a key mission of the organization:  upholding the professionalism in the commercial collection industry.”

The Independent Standards Board of Commercial Collection Agencies of America meets periodically throughout the year and will have its next meeting this spring.

11. 12. 15

Commercial Collection Agencies of America announced today the opening of the Commercial Collection Training Institute-their online education platform for members’ collectors to obtain individual collector certification.

certificatekeyAgencies yearn for a qualified individual collector certification program which offers a course curriculum to suitably train a collector to understand the concepts of the debt collection industry, the practices, the parties and how they interact for the benefit of the credit grantor.

“Qualified educational courses are another representation of the mission of Commercial Collection Agencies of America to elevate the standards in our industry.  We are fortunate to offer this ground-breaking program led by fifteen (15) knowledgeable, credit and collection professionals, to instruct our collectors,” commented Annette M. Waggoner, Executive Director.

“The Independent Standards Board has promulgated that at least one collector of an agency who is a member of Commercial Collection Agencies of America also becomes individually certified and the training at the Institute will satisfy that rigorous requirement,” commented Meg Scotty, President of Commercial Collection Agencies of America.  She furthered, “We expect that many of our members will have the majority of their collectors certified by the Institute.” 

The modules offered at the Commercial Collection Training Institute are created with the same grade of excellence that the in-person training at the organization’s meetings are designed.  Commercial Collection Agencies of America recognizes and stresses the benefit of continuing education to better serve and protect the credit granting community.     “The programs offered for entry level personnel will train the new collector extensively to ensure that he/she understands the industry in which he/she has joined.   The higher-level, advanced topics are geared towards the seasoned industry professional and will fine tune their skillsets,” continued Waggoner.   Stellar collector certification fits with the persona of Commercial Collection Agencies of America, which is founded on four pillars: experience, expertise, ethics and education.

Commercial Collection Agencies of America is the ONLY certifying body in which ALL agencies are certified.  Some member agencies have been certified for over forty-four (44) years. Now, all of those members will also have individually certified collectors on staff as well, further cementing the importance of high standards and professional conduct within the industry. 

11. 10. 15

A record number of members of Commercial Collection Agencies of America met in Delray Beach for the Fall Conference of the organization. Commercial collection agency representatives, creditors' rights attorneys and law list publishers gathered for a meeting packed with advanced educational sessions and unique and frequent networking exercises amongst the arms of the triad.

Click here to view a photo gallery from the event.

One of the certification requirements of the organization's unparalleled certification program is to complete continuing education annually. In Delray, members attended sessions on post-judgment collection and learned how to navigate through the bankruptcy preference process. Attendees were also addressed by representatives of NACARA, North American Collection Agency Regulatory Association. The regulators spoke on current issues, specific regulations and state laws. These dynamic sessions were examples of the organization's desire to offer its members high-level, useful and relevant training.

Just announced: the group is heading to San Antonio, Texas for its spring meeting March 10-12, 2016. The upcoming conference will be another opportunity for the members of this triadic organization to meet face-to-face and obtain continuing education and, at the same time, network and create new business relationships.