07. 01. 15

Chicago-Commercial Collection Agencies of America’s is proud to announce the appointment of Ms. Christine Hayes Hickey to its independent Standards Board effective immediately.

christinehickeyHickey was unanimously approved by her Standards Board peers at their meeting last week. “We are elated to have Chris join this group of talented business people who represent a myriad of professions-from collection agency owners and managers, creditors’ rights attorneys, bankruptcy attorneys, business consultants, controllers, certified public accountants, credit managers, industry trade group officers and chief financial officers,” commented Meg Scotty, President of Commercial Collection Agencies of America.

The esteemed Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member agency to earn Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance.

Hickey, the managing partner of Rubin & Levin in Indianapolis, Indiana is a current member of the Indianapolis Bar Association, has served on its Board of Directors since 2008 and served as its President in 2010.  She is also a former member of the Board of Directors for the American Board of Certification, and is the only female attorney in Indiana certified in the area of creditors’ rights law.

She was also named a Super Lawyer in Indiana (which recognizes the top 5% of attorneys in a state) from 2007 to 2015, served on the National Conference of Bar Presidents Executive Council from 2012 to 2015 and was the recipient of the Distinguished Barristers Award in 2015, which is only awarded to sixteen lawyers statewide.

“Most assuredly, Christine brings a unique skillset to the Board, which has created the superior certification program, making it the gold standard in the industry,” noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.  “I am so eager to work with her again and I am confident that her wealth of knowledge will be an invaluable asset when discussing the criteria and standards of the organization.”

When asked about her appointment, Hickey commented, “I am honored to join the Standards Board of Commercial Collection Agencies of America and very much look forward to working with this exceptional group of professionals.”

The Standards Board meets periodically and will have its next meeting in October, 2015, prior to the organization’s annual meeting of agency members, affiliate members and guests in Delray Beach, Florida.

07. 01. 15

wwp proud supporter logo 300dpiCommercial Collection Agencies of America, through its foundation, Commercial Collection Agencies Gives Back, has been designated a “Proud Supporter” of Wounded Warrior Project (WWP).

A portion of the proceeds from its spring meeting held in San Diego in April, 2015 were generously donated to WWP.

WWP's mission is to honor and empower wounded warriors and its vision is to foster the most successful, well-adjusted generation of wounded service members in our nation's history.

“Many of our members have served in our nation’s military or had family members serve or are currently serving.  We are grateful to be fortunate enough individually and as an organization to be able to give back and our foundation’s efforts fit with the entire mission of Commercial Collection Agencies of America,” stated President, Meg Scotty.

For continued support of WWP, the foundation has created a “Proud Supporter” page at https://fundraise.woundedwarriorproject.org/rtt/Fundraising/individual/22170161.  If you or your firm would like to donate directly to Wounded Warrior Project, just click on the above link.  As we prepare to celebrate Independence Day, it is a perfect time to show your support for these dedicated service men and women.

At each meeting of Commercial Collection Agencies of America, a portion of the proceeds is given to a worthy charitable organization.  Members have a chance, prior to the meeting, to vote on the recipient organization.

"Commercial Collection Agencies Gives Back is the only initiative of its kind, and we are very proud of the assistance that we have been able to give to worthy causes," commented Annette M. Waggoner, Executive Director.

06. 01. 15

nacm boothCommercial Collection Agencies of America visited with hundreds of credit professionals last week at the annual Credit Congress.  A picture of our vibrant booth is at left.

The message:  Commercial Collection Agencies of America has a superior certification program for commercial collection agencies and stellar educational programming for agencies, attorneys and credit personnel. 

Credit professionals learned that the logo of the organization, which represents the four pillars: experience, education, ethics and expertise is the logo to look for when choosing a certified agency.

The staff also distributed useful statistical reports and primers on the different stages of the collection process, which were welcomed by the credit managers.  Many credit managers noted that the information created by Commercial Collection Agencies of America is not only useful in the credit department, but also when the credit department interfaces with sales and upper management.

If you missed us and would like to receive information, please contact awaggoner@commercialcollectionagenciesofamerica.com or call Executive Director, Annette M. Waggoner at 847-907-4670 for your free copies. 

04. 30. 15

Commercial Collection Agencies of America's spring meeting in San Diego was a mecca for advanced learning for attendees.  Agency members fulfilled continuing education requirements with a syllabus of sessions geared toward commercial collections and creditors' rights.  
certificatekey 200pxThe high-level education offered at the meeting fit with the persona of Commercial Collection Agencies of America - the ONLY certifying body in which ALL agency members are certified; whose members have been in the debt collection industry for decades, many of whom have been certified for over forty-four (44) years.
"Our members crave a challenging curriculum of classes and the organization delivered.  Commercial Collection Agencies of America is founded on four pillars: experience, expertise, ethics and education.  Delivering top-notch, relevant and timely educational sessions is one of our goals and the spring meeting met that goal," commented Meg Scotty, President of Commercial Collection Agencies of America.  
Sessions covered licensing requirements and bonding, and how best to obtain and manage those licenses and bonds.  A session on SSAE 16 and other audits taught members how to navigate through the audit process.  Commercial Collection Agencies of America proudly welcomed the President and Past President of the North American Collection Agency Regulatory Association, who covered multiple state regulations and informed members what to expect when regulators visit an agency.  During the keynote presentation, Clay Clark of Thrive15 offered a lively "tutorial" of how to take member businesses to new heights, employing operational techniques proven for advancement. 
"The courses offered the members the opportunity to enhance each of their skill sets; every member walked away with new, valuable and useful information," remarked Annette M. Waggoner, Executive Director.
In addition to education, networking with business partners also played a big role in the spring meeting.
Unique networking exercises culminated in new business relationships between agencies and creditors' rights attorneys and law list representatives.
For the first time, Commercial Collection Agencies of America welcomed a plethora of vendors recognizing the importance of hosting companies whose products and services are vital for our members to operate effectively. "Commercial Collection Agencies of America realizes the benefit to our members of meeting face to-face with our vendor partners," commented board member and vendor management chair, George Bresler.
Another highlight of the conference was the general membership meeting, where members discussed the many initiatives of the organization, while the board reported on the rapid progress made in its inaugural year, especially in membership. 
Also at the general membership meeting, Commercial Collection Agencies of America Gives Back, the organization's charitable initiative, presented a video and proudly donated a portion of the meeting's profits  to the Wounded Warriors Project. Quite impressively, individual members also generously made matching donations.
All attendees agreed the meeting met with great success on all fronts-a gorgeous location on San Diego's picturesque marina, excellent education, frequent networking and fun social activities.  Members anxiously look forward to the organization's next meeting in Delray Beach, Florida on October 22-24, 2015.

01. 26. 15

Commercial Collection Agencies of America announced that members will meet in person at the organization’s Spring meeting to be held at the picturesque Sheraton San Diego Hotel & Marina on April 16-18, 2015.

Members, who include collection agency owners and managers, creditors’ rights attorneys and law list representatives, will congregate at the beautiful location which has views overlooking the bay and the marina while they obtain continuing education credits, attend speaker presentations and network with fellow members.

"We look forward to having another outstanding event," commented Bruce Godwin, director. "Our members were so pleased with our inaugural meeting in Delray Beach last October; it is time to have 'a repeat'!"

SheratonSanDiegoRooms priced at $199 per night and a free shuttle to and from the airport will make the meeting quite affordable. The meeting will start on Thursday with a welcome reception and elegant dinner. On Friday, members will enjoy breakfast, lunch, snack breaks in between seminars and sessions and end the day with a cocktail reception. On Saturday, members will meet for breakfast and attend the organization’s general membership meeting, which is always a productive and path-creating time for the group.

"Education and networking are key to our members. Speakers and panels teach new operational methods which allow members to offer the highest level of service in the industry. Our unique networking culminates in attorneys receiving collection business from agencies that have never forwarded to them before and agencies meeting attorneys who will represent their clients in the most qualified manner," commented Meg Scotty, director. "We believe those are the best ways to provide member benefit and, simultaneously, provide protection to the credit industry."

Once again, through Commercial Collection Agencies of America Gives Back, the organization’s recurring charitable initiative, the group will make a donation to a local chapter of a worthwhile cause in the San Diego area.

Commercial Collection Agencies of America - the ONLY certifying body in which ALL agency members are certified - has made quite an impression on the credit community since it was formed. The organization offers an unparalleled certification program which was promulgated by an independent Standards Board. Members have been in the debt collection industry for decades, many of whom have been certified for over 44 years. Membership continues to grow at a rapid pace, as collection agencies, creditors' rights attorneys, and law list representatives seek an organization whose membership embody four pillars: experience, expertise, ethics and education.