11. 10. 15

A record number of members of Commercial Collection Agencies of America met in Delray Beach for the Fall Conference of the organization. Commercial collection agency representatives, creditors' rights attorneys and law list publishers gathered for a meeting packed with advanced educational sessions and unique and frequent networking exercises amongst the arms of the triad.

Click here to view a photo gallery from the event.

One of the certification requirements of the organization's unparalleled certification program is to complete continuing education annually. In Delray, members attended sessions on post-judgment collection and learned how to navigate through the bankruptcy preference process. Attendees were also addressed by representatives of NACARA, North American Collection Agency Regulatory Association. The regulators spoke on current issues, specific regulations and state laws. These dynamic sessions were examples of the organization's desire to offer its members high-level, useful and relevant training.

Just announced: the group is heading to San Antonio, Texas for its spring meeting March 10-12, 2016. The upcoming conference will be another opportunity for the members of this triadic organization to meet face-to-face and obtain continuing education and, at the same time, network and create new business relationships.


10. 22. 15

At the recent Credit Research Foundation Credit and Accounts Receivable Open Forum, Commercial Collection Agencies of America's was named a Platinum Partner of the Credit Research Foundation.

Credit Research Foundation has identified Commercial Collection Agencies of America as a partner which is an addition to the Foundation because of their dynamic participation and engagement to the membership and their embodiment of the essence of CRF. Commercial Collection Agencies of America looks forward to providing valuable resources to address challenges companies' credit operations face in the accounts receivable arena, specifically related to their collection processes.

The partnership between Credit Research Foundation and Commercial Collection Agencies of America is a coalescence of two synergetic organizations, each considered premier in their respective industry, collaborating to elevate, educate and benefit the professionals who interface with both the credit and collection industries.

The rigorous certification requirements met by commercial collection agency members and the resulting Certificate of Accreditation and Certification each earns currently serve as the prototype and standard for third party commercial agency membership within Credit Research Foundation.

More information about the Credit Research Foundation can be found at www.crfonline.org.

Are you using a commercial collection agency certified by Commercial Collection Agencies of America? Click here for our directory of certified agencies.


07. 21. 15

Commercial Collection Agencies of America’s Executive Director, Annette M. Waggoner authored an article in the Credit Research Foundation’s Second Quarter electronic newsletter, CRF News, regarding certification of commercial collection agencies.

CRFlogoThe article explains the process of how a commercial collection agency gains certification and differentiates between certification programs offered in the marketplace. Waggoner outlines important requirements agencies meet annually to maintain their valuable certification, such as proper bonding and licensing, fiduciary responsibilities as well as adhering to operational requirements. Quoting from the organization’s own certification requirements, in addition to its code of ethics, Waggoner makes reference to the importance of continuing education and the need to consistently uphold professionalism of the collection industry. To obtain a copy of the article, visit www.crfonline.org. The Credit Research Foundation is the foremost non-profit, member-supported, education, and research organization dedicated to the credit and financial management community. Membership consists of like-minded business professionals, representing a large portion of Fortune 1000 corporations, with a vested interest in improving and fostering the field of business-2-business credit while focusing on the practices and technologies of the discipline. CRF is the premiere industry advocate for the B2B credit community; the bridge in the customer financial relationship.

Commercial Collection Agencies of America is the ONLY certifying body in which ALL agency members are certified. The organization offers an unparalleled certification program which was promulgated by an independent Standard Board, consisting of members from a myriad of industries. Agency members have been in the debt collection industry for decades, many of whom have been certified for over forty-four (44) years. Membership continues to grow at a rapid pace, as collection agencies, creditors’ rights attorneys and law list representatives seek an organization whose membership embody four pillars: experience, expertise, ethics and education.

07. 01. 15

Chicago-Commercial Collection Agencies of America’s is proud to announce the appointment of Ms. Christine Hayes Hickey to its independent Standards Board effective immediately.

christinehickeyHickey was unanimously approved by her Standards Board peers at their meeting last week. “We are elated to have Chris join this group of talented business people who represent a myriad of professions-from collection agency owners and managers, creditors’ rights attorneys, bankruptcy attorneys, business consultants, controllers, certified public accountants, credit managers, industry trade group officers and chief financial officers,” commented Meg Scotty, President of Commercial Collection Agencies of America.

The esteemed Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member agency to earn Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance.

Hickey, the managing partner of Rubin & Levin in Indianapolis, Indiana is a current member of the Indianapolis Bar Association, has served on its Board of Directors since 2008 and served as its President in 2010.  She is also a former member of the Board of Directors for the American Board of Certification, and is the only female attorney in Indiana certified in the area of creditors’ rights law.

She was also named a Super Lawyer in Indiana (which recognizes the top 5% of attorneys in a state) from 2007 to 2015, served on the National Conference of Bar Presidents Executive Council from 2012 to 2015 and was the recipient of the Distinguished Barristers Award in 2015, which is only awarded to sixteen lawyers statewide.

“Most assuredly, Christine brings a unique skillset to the Board, which has created the superior certification program, making it the gold standard in the industry,” noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.  “I am so eager to work with her again and I am confident that her wealth of knowledge will be an invaluable asset when discussing the criteria and standards of the organization.”

When asked about her appointment, Hickey commented, “I am honored to join the Standards Board of Commercial Collection Agencies of America and very much look forward to working with this exceptional group of professionals.”

The Standards Board meets periodically and will have its next meeting in October, 2015, prior to the organization’s annual meeting of agency members, affiliate members and guests in Delray Beach, Florida.

07. 01. 15

wwp proud supporter logo 300dpiCommercial Collection Agencies of America, through its foundation, Commercial Collection Agencies Gives Back, has been designated a “Proud Supporter” of Wounded Warrior Project (WWP).

A portion of the proceeds from its spring meeting held in San Diego in April, 2015 were generously donated to WWP.

WWP's mission is to honor and empower wounded warriors and its vision is to foster the most successful, well-adjusted generation of wounded service members in our nation's history.

“Many of our members have served in our nation’s military or had family members serve or are currently serving.  We are grateful to be fortunate enough individually and as an organization to be able to give back and our foundation’s efforts fit with the entire mission of Commercial Collection Agencies of America,” stated President, Meg Scotty.

For continued support of WWP, the foundation has created a “Proud Supporter” page at https://fundraise.woundedwarriorproject.org/rtt/Fundraising/individual/22170161.  If you or your firm would like to donate directly to Wounded Warrior Project, just click on the above link.  As we prepare to celebrate Independence Day, it is a perfect time to show your support for these dedicated service men and women.

At each meeting of Commercial Collection Agencies of America, a portion of the proceeds is given to a worthy charitable organization.  Members have a chance, prior to the meeting, to vote on the recipient organization.

"Commercial Collection Agencies Gives Back is the only initiative of its kind, and we are very proud of the assistance that we have been able to give to worthy causes," commented Annette M. Waggoner, Executive Director.