03. 29. 16

Commercial Collection Agencies of America is proud to announce the appointment of Ms. Virginia Soderman to its independent Standards Board effective immediately.

Soderman was recently approved by her Standards Board peers. “We are grateful that Virginia has joined the Board, which consists of accomplished business professionals who represent all facets of the accounts receivable management arena.  Board members include collection agency owners, creditors’ rights attorneys, bankruptcy attorneys, business consultants, controllers, certified public accountants, credit managers, industry trade group officers and chief financial officers,” commented Meg Scotty, President of Commercial Collection Agencies of America.

The esteemed Independent Standards Board is charged with the creation, review and amendment of certification requirements which are met by each member agency to earn and maintain Commercial Collection Agencies of America’s Certificate of Accreditation and Compliance.  The Board has created a superior certification program, making it the platinum standard in the industry and recognized by credit grantors worldwide.

Soderman, President of V. Soderman Consulting LLC, currently is an adviser to the credit profession, working with companies to improve their accounts receivable portfolio performance.  As a corporate credit professional for domestic and international consumer product companies, Soderman has a unique insight into supply chain requirements and efficiencies.  She is also a Vice President at KYR Financial Services LLC.  Soderman has served on the Board of Trustee of the Credit Research Foundation and the Advisory Board for the National Food Service Manufacturers Credit Association.  In addition, her experience includes serving as a past board member of the Southern California affiliate of NACM-CMA and currently, she is a member of the Remittance Coalition Committee for the Federal Reserve Bank of Minneapolis.

When asked about serving on the Board, Soderman stated, “Commercial credit professionals are tasked with ensuring the integrity of their company’s receivables portfolio.  Managing such responsibility requires a full network of professionals in multiple disciplines.  The support of a collection agency which practices to the highest standard possible is a necessary and valuable resource for the credit professional to meet the goal.  The work of Commercial Collection Agencies of America provides the foundation for that resource.  As such, the value to the profession is critical to the successful commercial credit operation.”

“As a credit professional, Virginia brings a wealth of experience and an essential skillset to the Board," noted Annette M. Waggoner, Executive Director of Commercial Collection Agencies of America.  "We are confident that Virginia’s expertise will benefit the Board’s task, as well as assist in a key mission of the organization:  upholding the professionalism in the commercial collection industry.”

The Independent Standards Board of Commercial Collection Agencies of America meets periodically throughout the year and will have its next meeting this spring.

11. 12. 15

Commercial Collection Agencies of America announced today the opening of the Commercial Collection Training Institute-their online education platform for members’ collectors to obtain individual collector certification.

certificatekeyAgencies yearn for a qualified individual collector certification program which offers a course curriculum to suitably train a collector to understand the concepts of the debt collection industry, the practices, the parties and how they interact for the benefit of the credit grantor.

“Qualified educational courses are another representation of the mission of Commercial Collection Agencies of America to elevate the standards in our industry.  We are fortunate to offer this ground-breaking program led by fifteen (15) knowledgeable, credit and collection professionals, to instruct our collectors,” commented Annette M. Waggoner, Executive Director.

“The Independent Standards Board has promulgated that at least one collector of an agency who is a member of Commercial Collection Agencies of America also becomes individually certified and the training at the Institute will satisfy that rigorous requirement,” commented Meg Scotty, President of Commercial Collection Agencies of America.  She furthered, “We expect that many of our members will have the majority of their collectors certified by the Institute.” 

The modules offered at the Commercial Collection Training Institute are created with the same grade of excellence that the in-person training at the organization’s meetings are designed.  Commercial Collection Agencies of America recognizes and stresses the benefit of continuing education to better serve and protect the credit granting community.     “The programs offered for entry level personnel will train the new collector extensively to ensure that he/she understands the industry in which he/she has joined.   The higher-level, advanced topics are geared towards the seasoned industry professional and will fine tune their skillsets,” continued Waggoner.   Stellar collector certification fits with the persona of Commercial Collection Agencies of America, which is founded on four pillars: experience, expertise, ethics and education.

Commercial Collection Agencies of America is the ONLY certifying body in which ALL agencies are certified.  Some member agencies have been certified for over forty-four (44) years. Now, all of those members will also have individually certified collectors on staff as well, further cementing the importance of high standards and professional conduct within the industry.